Exchange And Refund Policy

Returns Policy

We want you to be completely satisfied with your purchase from Order Kratom Now. If for any reason you need to return an item, please review our returns policy below:

Timeframe: You have 15 calendar days from the date of receiving your item to initiate a return.

Conditions for Returns:

  • The product must be returned in its original condition and packaging.
  • Unused items are eligible for return. We cannot accept returns or exchanges for items that have been opened or used.

Return Process:

  1. Contact our customer service team to initiate the return process.
  2. Once your return is authorized, package the item securely.
  3. Ship the item to the following address:
    1st Ave,
    PO BOX #2460,
    Tucker, Georgia,
    30084

Exclusions:

  • Certain items are non-returnable, including:
    • OPMS – entire product line
    • MIT 45 – entire product line
    • Chief Kratom – entire product line
    • Bumble Bee – entire product line
    • Orange Shipping Insurance

Fees:

  • Shipping and insurance fees (if applicable) will be deducted from the refund amount.
  • A 10% restocking fee applies to all returns, after the deduction of shipping costs.

Refunds:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow up to 3 business days for processing the refund, and an additional 3 business days to see the refund reflected in your account.

Route Package Protection:

  • Consider opting for Route Package Protection for added peace of mind against Loss, Theft, or Damage during transit.

Fraud and Chargebacks:

  • Fraudulent chargebacks will result in consequences, including disabling your purchasing ability, involvement of law enforcement, and legal action.

Billing and Collections:

  • Unpaid balances may be sent to an external collection agency.
  • A $35.00 fee will be added to the total amount owed.

By making a purchase from Order Kratom Now, you agree to adhere to the terms outlined in this returns policy.

If you have any questions or concerns regarding our returns policy, please don't hesitate to contact our customer service team for assistance.